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Office Policies

You can pre-register for your appointment here.

What to bring: ID cards will be required at each office visit. A copy will be made during the first visit and placed in the chart. However, it may be requested at any subsequent visit to the office. A cancellation fee may be charged for failure to provide this information.

Billing Policies: Co-payments, if applicable, are due at the time of service, prior to seeing the doctor.

• Any services or supplies that may not be covered by your insurance due to coverage exclusions, lack of referral information, etc. will require that you sign a waiver form accepting financial responsibility.
• As a professional courtesy, we will file claims on your behalf with your primary insurance carrier provided we have:

1. A signed registration form,
2. A copy of your insurance card and,
3. Any required referral information.

• Secondary insurance claims will only be filed for our Medicare patients. We will be happy to provide you with additional claim forms that you may use to file with your supplemental carriers.
• Statements are only sent to patients when there is a balance due directly from the patient or responsible party. Payment is expected within 15 days of receiving the statement.
• We accept Visa and Mastercard.
• Payment plans are available through our office. One of our accounts receivable representatives will be happy to assist you in establishing an acceptable plan.
• Due to certain insurance companies that are not responsive to physicians, any charge for services provided that has been sent to your insurance carrier and has not been processed within 60 days of filing will become your responsibility. We will appreciate your assistance in helping to communicate to your carrier the additional financial burden placed upon you.

Billing Questions Ask here

Prescription refills: Patients need to contact their pharmacy when a refill is needed. The pharmacy will then forward us a request. A provider will either refill the prescription or deny it. The provider may deny the renewal based on the drug type or based on the fact that the patient needs to be seen in the office prior to the renewal. Any requests for refills of medications older than one year will require an office visit based on government regulations.

Late Patients: Patients are required to be on time to their appointment. If possible patients should arrive a few minutes early to check in and update their information. If a patient is more than 15 minutes late for an appointment, the appointment may be cancelled. It will be at the discretion of the provider and the front desk staff to determine if there will be enough time to see the patient without making other patients wait. A cancellation fee may be charged if your appointment has to be cancelled.

Self-Paying Patients: Patients that are responsible for their medical bill are required to pay at the time of service. The front desk staff will not be able to quote exact prices prior to the appointment.

We discourage payments in cash.

Authorizations: Authorizations are an arrangement between patients and their insurance carrier. Authorizations may be required and the patient should check with the insurance company prior to scheduling the appointment. It is the patient's responsibility to bring a copy of their authorization from their primary care doctor to the specialist. If a patient does not bring their authorization with them, then their appointment may be cancelled and the patient may have to reschedule or be seen as a self-pay patient. A cancellation fee may be charged for failure to provide this information.

Legal Guardians: All minors are required to have a Parent or Guardian present with them. We would like to aid in the treatment of minors as much as possible, although in most circumstances, by law we are required to have consent from a legal guardian to provide such treatment. If a minor comes to the office unattended they will be required to cancel or reschedule. If a guardian cannot attend the appointment with them then arrangements with the office need to be made prior to the appointment. A cancellation fee may be charged for failure to bring a guardian. In addition, elderly patients are encouraged to bring a relative or companion to assist during their visit.

Cancellations and No Shows: Prior to an appointment our office will try to contact the patient as a reminder of the appointment. If the patient is unable to attend they are required to give 24-hours notice. If this notice is not given in time, or not at all, then the patient may be charged a charge of $25.00US. This fee is our minimum established patient office visit. Anything less than 24 hours notice does not allow us enough time to ensure another patient can be scheduled.

Cosmetic Procedures: All cosmetic treatments require either full payment or a deposit in advance. This is due to the high expense of the professional supplies, equipment, and the extent of the appointment. All new cosmetic procedures require a cosmetic consult with Dr. Bhatia. Advance notice of cancellation is required. If you fail to show up for your cosmetic procedure or do not provide 24 hour notice of a cancellation, partial or full cost of the procedure will be assessed. All patients undergoing cosmetic procedures are required to sign an agreement based on our specific policies prior to payment and treatment (one week prior to the appointment). Please do not schedule your cosmetic treatments around holidays, vacations or important social or family events.

Scheduling: Certain procedures in our office require special, advanced planning and scheduling with the providers. Therefore, you may not be able to be scheduled with the provider at the time of your call.

Copy of Medical Records: We are happy to provide copies of records to you or any of your personal physicians; however, we do require a signature to release the records.